1. FAQ



PCLOGGER - what is it?

PCLOGGER is software service that collects data about activities while working with computer. PCLOGGER record each installed user activities at each application and website she/he use. We state that user is “active” when during 2 minutes she/he used keyboard or mouse to interact with app/website.

Is it hardware spylogger or just soft?

PCLOGGER is not a spylogger. It shows very accurate monitored user activities but all within the limits permitted by law.

Is using PCLOGGER to monitor employees permitted by law?

Yes. At the countries where PCLOGGER is distributed (Germany, France, Great Britain, Poland) it can be legally used. Employees had the right to keep theirs correspondence private. PCLOGGER doesn’t collect the data about what is employee writing.

Is PCLOGGER secure?

Yes. All connections between devices are encrypted with latest technology solutions.

How to keep users privacy?

PCLOGGER can be installed as hidden or visible. Hidden mode – program starts and shuts down with system and the user don’t see any track of it. Visible mode provide quick efficiency and worktime preview (from taskbar). User also can pause the monitoring at visible mode installation.

Why should I choose PCLOGGER?

We are the technology for companies efficiency leaders. Our solution is both comprehensive and adaptable. We have clear strategic goals and we keep developing. Our partnership can last for years.

Could I test PCLOGGER?

Yes. We offer 14-days test (full version).

Where can I check the results?

The results are available at admin panel. You can log in using e-mail and password you enter at registration process.

Do the e-mails have to be from specific domain?

No, program doesn’t have such requirements.


How to start using PCLOGGER?

You should register (Try free demo) by entering e-mail address and password and download the installer from admin panel you can log in after confirming e-mail.

What I need to install PCLOGGER?

Download installer from admin panel, run it and enter your e-mail and PIN you received (via e-mail).

What PIN number do?

After registration you will receive via email your PIN number. You will need it during installation.

PCLOGGER application

Is that a program or a service?

From the ‘IT side’ PCLOGGER run as a ‘software service’.

Where is my data stored?

Data from Cloud services are stored at Microsoft Data Centers at Dublin and Amsterdam. On-premises user take responsibility for their data security.

May I monitor employees remotely?

Yes. You can check employees results at any place with acess to the Internet.

How can I get PCLOGGER updates?

Cloud service users get the updates automatically and for free. On-premises users are informed via e-mail about the updates.

Are updates included?

Yes. Users get updates of PCLOGGER for free. New features are also included.

How PCLOGGER count the time when user is working at remote desktop?

PCLOGGER count working with remote desktop as time of application use. If you want to see what exacly is the employee doing at remote desktop – you should install PCLOGGER on server she/he connect with. Please note that if PCLOGGER is installed both on local PC and remote desktop – the “working time” could double!  We advise to create new PCLOGGER account for monitoring remote desktop or PC (if you want exact user action on both)

Employees are working using remote desktop. How many licences should I buy?

One licence for one device. If the work is done on one server – you only need one licence.

Can I get information at real time that employee is not active?

At the moment that is not possible. Still, at ‘History’ tab you can check how much of computer logged time was ‘active’ (you can compare logged and active time).

Do the data transmission cause lags?

No, there’s no delays. PCLOGGER stores the data at employee device and send it to server each 10 minutes.

PCLOGGER admin panel

Where I can see what websites employee visited?

After logging to admin panel – select the “Websites” tab and choose the employee and period you want to check.

Efficiency and active time - what is that?

Efficiency assess employees work-related engagement.
Efficiency indicator = (effective time+ (1/2)* neutral time)/active time
In others words – efficiency is % of real computer work time spend on needed activities.
Active time is employee engagement while working with computer.

Where can I set that website or process is neutral/positive/negative?

At admin panel – select the ‘Settings’ tab and go to the Website or Applications dictionaries. Then you will see used applications and websites list and can choose the right status for them (negative/ neutral/ positive). Remember to go to the ‘Efficiency’ tab to click the ‘Recalculate efficiency’ button to update the results!

Do all employees have one dictionary?

Not necessary. You can define employees group with different dictionaries.

How to state that application is positive when I'm not familiar with its name?

Some applications are launched in a specific way and PCLOGGER shows the name of the process that starts it. Many system processes also have names that are not well-known. The best thing to do is to type unknown application name into web browser and search what could it be.

How does live screen capture looks like?

Live screen capture creates direct connection between admin and choosen device with PCLOGGER. Our server is only transmitting that connection – it doesn’t save anything! Admin can save the screen view at his/her local directory by clicking “Save” button.

Does the PCLOGGER provide remote control of choosen device?

No. PCLOGGER doesn’t provide it.

Noted problems

Antivirus has blocked PCLOGGER. What can I do?

At that case – you should restore the pclwrk.exe and pclsvc.exe files from quarantine and add those to antivirus exceptions list.

Problem with connection to PCLOGGER server appear while installing.

The most probably cause is HTTP traffic blockade by firewall or antivirus. That blockade should be turned off or the cloud.ellet.eu should be added to exceptions list.